Frequently Asked Questions
What is your returns policy?
We offer a 14-day returns policy from the date of delivery. Items must be unused, in their original packaging, and with all tags attached. For hygiene reasons, we cannot accept returns on earrings or pierced jewellery unless faulty.
How do I return an item?
To return an item, please log in to your account at independentmens.com and follow the returns process. You will receive a refund once the item has been inspected.
Do you offer exchanges?
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
How long does delivery take?
Standard delivery takes 3-5 working days. Express delivery is available for next-day delivery if ordered before midday.
Do you ship internationally?
Yes, we ship to select international destinations. Delivery times and costs vary depending on the location.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.
Can I cancel or amend my order?
If you need to cancel or amend your order, please contact us as soon as possible. Once dispatched, orders cannot be cancelled.
Are your products ethically sourced?
We are committed to ethical sourcing and sustainability. Our suppliers adhere to strict ethical guidelines.
Do you offer gift wrapping?
Yes, we offer gift wrapping services. Please select the option at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email.
What if my item is faulty or damaged?
If your item arrives faulty or damaged, please contact us within 48 hours of delivery for assistance.
Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points with every purchase. Sign up at independentmens.com.
Can I purchase a gift card?
Yes, gift cards are available for purchase online at independentmens.com.
How do I care for my jewellery?
To maintain the quality of your jewellery, avoid contact with water, perfumes, and chemicals. Store in a dry place when not in use.
Do you offer bespoke or custom-made jewellery?
Currently, we do not offer bespoke services, but we have a wide range of unique designs to choose from.
How can I contact customer service?
For any queries, please visit our contact page at independentmens.com.
Where can I find size guides?
Size guides are available on each product page to help you choose the correct size.
Do you restock sold-out items?
Some items may be restocked, but this is not guaranteed. Sign up for notifications on the product page.
What is your privacy policy?
Our privacy policy ensures your data is protected. Full details can be found at independentmens.com.
Can I change my delivery address after ordering?
Once an order is placed, we cannot guarantee address changes. Please double-check your details before confirming.
Do you offer discounts for bulk orders?
For enquiries about bulk orders, please contact us via the website.
How do I unsubscribe from marketing emails?
You can unsubscribe by clicking the link at the bottom of any marketing email.
What materials are used in your jewellery?
We use high-quality materials including sterling silver, gold plating, and durable gemstones.
Is my payment information secure?
Yes, all payments are processed through secure encrypted systems.
Do you have a physical store?
Currently, we operate exclusively online at independentmens.com.
How do I use a discount code?
Enter your code at checkout to apply the discount.
What if I receive the wrong item?
If you receive an incorrect item, please contact us immediately for resolution.
Can I return sale items?
Sale items can be returned within 14 days if they meet our returns policy criteria.
How do I know if an item is in stock?
Items shown as available on the website are in stock. Low stock alerts are displayed for popular items.
Do you offer repairs?
We do not currently offer a repair service.
What is your environmental policy?
We strive to minimise our environmental impact through sustainable practices and packaging.
How do I leave a product review?
You can leave a review on the product page after purchasing.
Do you collaborate with influencers or bloggers?
For collaboration enquiries, please contact us via the website.
Can I change my order details after checkout?
Once an order is confirmed, changes cannot be guaranteed.
What if my parcel is lost in transit?
If your parcel does not arrive within the estimated timeframe, please contact us for assistance.
Do you offer wedding or engagement rings?
We have a selection of rings suitable for special occasions.
How do I update my account details?
You can update your details by logging into your account at independentmens.com.
What currencies do you accept?
We accept payments in GBP, USD, and EUR.
Do you have a newsletter?
Yes, you can subscribe to our newsletter for updates and offers.
How do I reset my password?
Click the “Forgot Password” link on the login page to reset your password.
Can I order items not listed on the website?
We only sell items available on our website.
What is your best-selling item?
Our best-selling items vary, but you can explore popular products on our homepage.
Do you offer student discounts?
Currently, we do not offer student discounts.
How do I know if my return has been processed?
You will receive an email confirmation once your return is processed.
What if I’m not satisfied with my purchase?
We aim for complete customer satisfaction. If you’re unhappy, please contact us for assistance.
Do you have a warranty on your products?
Our products come with a 12-month warranty against manufacturing defects.
How do I check my loyalty points?
Your loyalty points balance is visible in your account dashboard.
Can I combine multiple discount codes?
Only one discount code can be used per order.
Do you offer vintage or antique jewellery?
We occasionally stock vintage-inspired pieces.
How do I delete my account?
To delete your account, please contact customer service.
What if my question isn’t answered here?
For further assistance, please visit independentmens.com.